A buyer persona is a commonly used approach that helps designers understand customer motivation and behavior. With a buyer persona in …
Three ways to remember how to measure
So much corporate money investment to learn. Too little investment in ways to remember. When we add cost of training, such …
Constant change, times five
Change is not a formula or recipe or one-time check list. Multiply effort to understand change times five for better change.
Agile change management needs management change
Agile at scale requires executives’ live, breath, and champion Agile values and principles. This Agile change management plan guides true, Agile change.
Belief to build, the skeptic’s dilemma
Time and time again, teams are put together and asked to build a solution. The skeptics on these teams, those that …
The skeptic builder makes a mess
Start with belief in why you build something or before you build. A skeptic without belief usually delivers disappointment. Sadly, leaders …
Scrum without Lean HR: #fail
Executives expect Agile results, but too few executives and managers realize the organization change necessary to support Agile results. Agile without …
Experience is the first change signal
Customer and employee experience reveal where change creates value, waste, delay, and the need for business transformation.
The 2 most important learning metrics
CEOs care about learning programs. To gain more executive-level interest, guess what learning and development folks? CEOs want metrics. Give them …
One change management plan is irrational project management
That people change for organization need is at distinct odds with people’s needs. People change for organization goal is a very irrational expectation.
You can not plan for change if you do not plan for the impact that change has on individuals.
One communication plan can not account for the unique roles if it does not account for unique impact. One plan for all to follow equals everything that no one relates to.
One change management plan is irrational project management.
The change in change management
Change management goes beyond features and functions. Feature and function change management is product change management.
Change management goes beyond scope or requirements. Scope and requirement change management is project change management.
The change that change management needs is an account for how process and technology change the way people meet their objectives.
Community persona for project management
A project is an intentional effort to deliver a product or service that creates an opportunity – intended or otherwise. Projects have multiple stakeholders with multiple needs for, or against, project realization.
Typical project steps include initial scope design, organization impact assessment, stakeholder identification, communications planning, risk, and a second iteration of scope, delving into user community goals serves project and stakeholders more accurately.
Change management and the law of identity
Identity shapes how people describe their world. The range of options that someone can identify and define their view presents little issue, until collaboration.
In our world of people, process, and technology, a single item can mean multiple things.
Glass half empty of an appreciative view
The glass half full or glass half empty analogy presents a shortcut perspective to infer either an optimist view or a pessimist view of the world, respectively.
However, with an appreciative mindset the glass is neither half full nor half empty, the glass is full.
A full glass now provides a more complete perspective of possibility and a full view of Appreciative Inquiry options.
Change management alarm
Just as an alarm stops you from a current, resting state, change management relies on communicating to people what they need to stop doing and what people need to start doing in a new, functional state. Time to stop blaming and start changing.
Community persona for change management
With the on-going game focused on more of less, our organizations are expected to not only run lean(er), but to lean further into the winds of constant change and constant constraints.
Change is no longer an event to manage and move on, organizations must realize change is the only constant. This operating climate highlights change management as a competitive advantage to those that figure it out, pivot, and to maintain an engaged workforce.
The stakeholders and the voice they have remains a stronger voice for change than any amount of company flyers, magnets, and town halls. Adopt a community persona strategy to improve organization, change management capability.
Recap: Community Persona Design for Organizations
Welcome to the collected Community Persona Design for Organizations series. Each post is a self-contained concept that supports both the post …
3 challenges to SharePoint organization adoption
SharePoint provides organizations and all who work within them to take knowledge from someone’s hard drive and to a shared forum that …