Steve Jobs retired last week. Steve Jobs had incredible impact as Apple CEO as well as a cultural icon whose products re-shaped and re-defined our relationship with technology. Steve Jobs’ retirement reminds those in technology that a liberal arts view to their work could serve them better.
It might be a stretch to say Apple is everything Microsoft isn’t. Well, the two companies have had a distinctly different approach to their products and different strategic paths through their existence. Technology and people. People and technology.
Striking a very sober chord in today’s technology first, reality be damned world, in a 2010 speech, Jobs, suggested Apple’s success had more to do with realizing that technology alone answers little. His quote: “[i]t’s in Apple’s DNA that technology alone is not enough. It’s technology married with liberal arts, married with the humanities, that yields the results that make our hearts sing.”
In the presentation, he illustrates that point through an image of the intersection of two streets; to your, and to his left.
The article’s author, Steven Johnson, says this intersection’s image is meant … “as a description of the kind of thinking—multidisciplinary, sensitive to human needs and potential—that created [Apple] products …”
This humble blog’s perspective? Thank you Steve Jobs. When is the last time you sat with someone from your technology department who made the way Steve Jobs articulated?
Today, most strategy relies on technology. The disconnect is that too often technology shows too little commitment to the end-user experience. The enterprise end-user or as the customer end-user. Let me clarify that last sentence, the enterprise end-user is also a customer.
Imagine your Information Technology (IT) department committed to an end-user experience similar to Apple’s iPad, the iPod, or iTunes end-user experience or your IT department producing products that are an intuitive joy to work with. Imagine an IT department that creates products and services that make you say, “wow”, not “why bother”?
Well, there’s your challenge IT: bring a bit more humanity into your function. There is too much information in information technology and too little liberal arts. Perhaps increasing the latter will yield results that “make our hearts sing”.
Technology and people. People and technology. Microsoft and Apple? Are the differences as simple as Bill Gates and Steve Jobs?
In their book Putting the Public back in Public Relations authors and technology bloggers Deirdre Breakenridge and Brian Solis wrote, “social media is 10% tool and 90% sociology“.
Let’s start more conversations this way. Let’s start more designs this way. Let’s start more requirements this way.
Thank you Deidre Breakenridge
Thank you Brian Solis.
Thank you Steve Jobs.